FAQs
An order can be placed in a variety of ways:
A firm order has payment applied with the expectation that it is processed and shipped.
A reserve order is an order placed with the expectation that the order must be approved before it becomes a firm order. Reserved stock is held for 14 days with no extensions.
Fabric and trims have a minimum order of two yards and incremental yardage is cut by the half yard. Orders below the two-yard minimum are subject to a cutting fee. Wallcovering is priced and sold as indicated on the website for that SKU.
All orders are considered committed orders, except for reserve orders. A request to change or cancel orders may be accommodated to Schumacher's sole discretion, only if the order has not already been processed for shipment. Merchandise returns must meet our return policy and are subject to the standard handling charge.
All shipments are FOB warehouse. Minimum charge is $16.50. This cost varies depending on shipment method and location.
All orders are subject to the terms and conditions set forth by Schumacher. payment terms are as stated on invoices.
Payment can be made via:
Please remit all credit card payments via the website.
Please remit all Wire/ACH payments to:
M&T Bank
350 Park Avenue
New York, New York 10022
ABA: 022000046
Account Number: 9874499347
Originator ID: 1454145354
For incoming foreign payments:
Chips Number: 0555
Swift Address: MANTUS33
Please mail all check payments to:
F. Schumacher & Co. LLC - CHECK COLLECTION
ATTN: Schumacher Checks
Box 8000, Department 872
Buffalo, NY 14267-0002
By calling us at 1-800-523-1200
By e-mailing us at info@schumacher.com
Our team is available Monday through Friday 9:00am - 6:00pm EST.
All inquiries regarding claims, returns, price errors, billing errors, and proof of deliveries should be directed to your local showroom. Please take a look at our return policy for special goods such as, but not limited to: silk, and velvet.
Wallcovering Claims: After three (3) strips are installed, inspect the wallcovering. If the pattern effect is not acceptable or if there is variation in color, discontinue hanging. Schumacher will not be responsible for labor beyond three strips. Defective material will be replaced.
Returns are not accepted after merchandise has been cut, treated, or processed in any way. Schumacher recommends that the customer check all products for flaws, correctness of pattern, color, and differences before.
The customer has 30 days to inspect the goods and notify Schumacher of any visible defects or non-conformity. If during the thirty days, the customer does not inform Schumacher of any visible defects or non-conformity, or the customer uses or resells the goods, or the customer fails to inspect the goods, it shall be concluded that the goods delivered were conforming.
Once a return has been approved, the customer has 30 days to ship back the merchandise. If the merchandise is not shipped back within this time frame, the request will be canceled.
Please be sure to communicate with your Sales Representative handling your return that you would like to schedule a pick-up as this will reflect on the return label generated. be sure to include the best time range for the merchandise to be picked up.
Please contact your Sales Representative for a copy of your return label.
A BRET is the prefix Schumacher uses to identify return orders.
Velvets must be returned in the original packaging. If the velvets are received in a condition that prevents Schumacher from determining liability or if handling or shipping may have caused damage, the goods will be returned to the customer at the customer's expense and credit will not be authorized.
Please refer to the insert included with your Schumacher wallcovering shipment for useful hanging guidelines, for an additional copy please call us at 1-800-523-1200 or email info@schumacher.com
Schumacher Hospitality partners with designers to bring the feeling of home to hospitality, multifamily, luxury senior living, and private club properties around the world. With over 10,000 imaginative patterns, extensive basics, and a one-of-a-kind archive, let's partner together to create hospitality and commercial spaces with all the beauty, sophistication, and nuances of residential interiors. No minimum yardage requirements for fabric, wallcovering, and trim! Have a custom design in mind? Let's collaborate!