Returns | Schumacher

Return Policy

We are sorry your item did not work out. Please complete the form below to request return authorization. All returns must have prior authorization and meet return requirements. Any returns received without an issued return authorization number may be ineligible for refund.

Return Requirements

Please notify the Claims Department about any problems no later than 30 days after the invoice date. Authorization for returns must first be approved, regardless of fault, before returning items. Label all returned merchandise: “Attention: Claims Department” and provide a copy of the return authorization within 30 days of the authorization date. Please ship returned merchandise prepaid to the warehouse of origin; this prepaid label will be provided by our company upon approval of return.

Restocking Fees

If Schumacher is at fault, there is no service charge, and the account will be credited with all shipping or postage charges. If Schumacher is not at fault (including and without limitations refused shipments, customer duplication of orders, or cancellation after shipment), the following charges will be made:

25% on all fabric
25% on all wallcoverings (full, uncut rolls only)
25% for all pillows and accessories
25% for all rugs
Pick up charge in addition to shipping and/or postage charges

SUBMIT CLAIM

Visual Comfort Return Policy

We are sorry your item did not work out. Please complete the form below to request return authorization. All returns must have prior authorization and meet return requirements. Any returns received without an issued return authorization number may be ineligible for refund.
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Return Requirements
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Received within 30 days from the date of delivery
Packed in their original cartons complete with all parts and original packing materials
 
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The following items are ineligible for return:
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Installed or modified
Customized or made to order
Shades, bulbs or accessories purchased individually
Final Sale
Last Call
Open Box
Not in original package including outside box and all packing material
 
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Restocking Fees (Retail & Trade Customers)
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All returns are subject to a 15% restocking fee and return shipping. You will receive an email confirming the amount of your refund once the merchandise has safely reached our warehouse.
 
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Defective Merchandise
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If you encounter a defect in your product, please complete the form below to request a replacement or return. Items arrived with shipping damage or lost in transit must be reported within 5 business days to qualify for credits or adjustments. Do not remove from original delivery address.
 

Return Policy

Return Requirements

Restocking Fees

25% on all fabric
25% on all wallcoverings (full, uncut rolls only)
25% for all pillows and accessories
25% for all rugs
Pick up charge in addition to shipping and/or postage charges

SUBMIT CLAIM

Visual Comfort Return Policy

We are sorry your item did not work out. Please complete the form below to request return authorization. All returns must have prior authorization and meet return requirements. Any returns received without an issued return authorization number may be ineligible for refund.
﻿
﻿
Return Requirements
﻿
Received within 30 days from the date of delivery
Packed in their original cartons complete with all parts and original packing materials
 
﻿
The following items are ineligible for return:
﻿
Installed or modified
Customized or made to order
Shades, bulbs or accessories purchased individually
Final Sale
Last Call
Open Box
Not in original package including outside box and all packing material
 
﻿
Restocking Fees (Retail & Trade Customers)
﻿
All returns are subject to a 15% restocking fee and return shipping. You will receive an email confirming the amount of your refund once the merchandise has safely reached our warehouse.
 
﻿
Defective Merchandise
﻿
If you encounter a defect in your product, please complete the form below to request a replacement or return. Items arrived with shipping damage or lost in transit must be reported within 5 business days to qualify for credits or adjustments. Do not remove from original delivery address.
 