Return Policy
Please notify the Claims Department about any problems no later than 30 days after the invoice date. Authorization for returns must first be received from the claims manager, regardless of fault, before returning items. Label all returned merchandise: “Attention: Claims Department” and provide a copy of the return authorization within 30 days of the authorization date. Please ship returned merchandise prepaid to the warehouse of origin; this prepaid label with be provided by our company upon approval of return.
If Schumacher is at fault, there is no service charge, and the account will be credited with all shipping or postage charges. If Schumacher is not at fault (including and without limitations refused shipments, customer duplication of orders, or cancellation after shipment), the following charges will be made:
Large orders consist of 100 yards or more of fabric or trimmings,
50 rolls/ yards or more of wallcovering. This includes the same quantities for orders in ship-direct, made-to-order, custom, or other non-inventoried standard products. Custom orders are products that are specifically manufactured per client’s request and are not subject to cancellation for any reason. Custom orders require a non-refundable, minimum deposit of 50%.
Returns are not accepted after merchandise has been cut, treated or processed in any way. Schumacher recommends that the customer check all products for flaws, the correctness of pattern, color, and differences before any product is cut or processed.
It is the customer’s responsibility to ensure all proper instructions are issued to the workroom regarding product and color description, face application, and other pertinent information. An identification cutting should accompany all workroom orders. The end use of Schumacher products is at the discretion of the customer. When delivering to a workroom (curtain maker, upholsterer, etc.), Schumacher suggests sending a cutting in advance to help verify the goods.
Returns must be made within 30 days of purchase for a full refund of the purchase price. Products must be unused, unlaundered, undamaged, in original packaging, and in good condition.
Velvets must be returned in the original packaging. If the velvets are received in a condition that prevents Schumacher from determining liability or if handling or shipping may have caused damage, the goods will be returned to the customer at the customer’s expense and credit will not be authorized.
Velvet fabric should be removed from its packaging and used as soon as possible to avoid crushing. Always store a roll of velvet in a horizontal and hanging position, either in a special shelving system or in the original box within its suspension. Schumacher cannot accept responsibility for velvets left in their packaging for long periods of time and/or stored improperly.
Please be aware that silk is a natural product and therefore will always have natural imperfections. Weave and shade variations, nubs, and slubs are to be expected in fine 100% silk yarns. Removing them would not only weaken the fabric but destroy part of the natural beauty and character. In addition, silk products must be protected from the sun. Draperies should be lined and in some cases, interlining is recommended. Colors can fade by oxidation (gas fading) if unaired in storage for a period. Schumacher cannot accept responsibility for silk fabrics left in their packaging for periods of time and/or stored improperly.
Paints and special dye jobs should be made to match actual fabrics and wallcoverings and not the memo samples.
The absolute dimensional stability of fabrics cannot be guaranteed. As a result, double headings and generous hems are recommended.
Woven and printed patterns cannot always be completely square on the cloth. Before cutting, make sure pattern alignment is adequate to produce a satisfactory result.
Schumacher utilizes the highest quality dyes, but our products are not guaranteed against color fading from undue exposure to the sun or other atmospheric conditions. Dry cleaning is recommended at regular intervals. Very few fabrics are washable. Be sure to check the product instructions to verify.
All processing is at the customer’s risk. Room for shrinkage must be allowed when processing or adding flame retardants, special coatings and backings, among other treatments. Schumacher will drop-ship to the processor of the customer’s choice, who will bill the customer directly. Many Schumacher products are flame resistant or already treated for soil resistance. We recommend the customer contact Schumacher before arranging for processing that may be unnecessary.
Differences in width between fabrics and wallcoverings with a similar pattern may result in design disparities. Make sure you see a CFA of the product before placing an order
As indicated, most Schumacher wallcoverings are priced by the yard but sold by the double roll or single roll. Wallcoverings sold by the yard may have minimum yardage requirements for ordering – please check the item before ordering.
Please note minor variations are normal characteristics and are not considered a manufacturing defect. We warrant that the products we sell will at the time of delivery be free from defects in manufacturing and workmanship, other than defects that are within accepted industry norms. This warranty shall be effective for a period of one year from the date of delivery of the products. You are expected to promptly inspect the products for defect upon delivery and prior to installation or other processing of the products as previously specified. We will not take any action on a claim unless and until you have sent us a written report, within the one-year warranty period specifying the nature of the defect. If we determine the claim to be valid, we will, at our option, either replace free of charge any defective product or reimburse you for your cost for such product. This is your exclusive remedy for breach of our warranty. This warranty applies only if such defective product was subjected to normal use and for the purpose for which it was intended and if the product was properly handled, stored, installed and maintained in accordance with industry standards and/or written instructions.
This warranty shall not apply after products have been cut, installed or otherwise processed, except in the case of hidden defects that could not be detected by inspection of the products. Claims and returns are also subject to the restocking charges and other limitations set forth in this book. No return of merchandise will be accepted without a proper written return authorization. Return of merchandise must be made within 30 calendar days from the date of return authorization.
We expect you to represent, sell and service our products in a manner consistent with generating consumer goodwill towards our products and brands. If you offer for resale to consumers, you agree that original consumer purchasers of the product shall be afforded the benefits of this warranty. However, we shall not be bound or held responsible for any greater or additional warranty terms you may decide to extend to your customers for our products. Unless authorized to do so by us, you shall not instruct any of your customers to contact us directly with respect to a warranty claim. If we observe a pattern of repeated unwillingness on your part to provide at least the level of service and performance contemplated under this warranty, we may terminate our business relationship with you.
If you purchase products from us that were manufactured, processed and/or packaged in accordance with your specifications, and such specifications deviate from our normal and accepted standards, then, regardless of anything contained in this section to the contrary, we will not accept returns or warranty claims resulting from our compliance with your specifications.
Photographs, illustrations, cuttings or samples furnished by us are offered as approximations only and we cannot guarantee that products will exactly match the color or shade of items depicted in our sample books or illustrations. We shall not be liable for any claims based on color mismatch from different dye lots or print runs once the product has been cut installed or processed by you in any way.
Except for the warranties contained in this Warranty & Claims paragraph, we make no other warranty with respect to the products either express or implied. We disclaim any implied warranties of merchantability or fitness for a particular purpose, and we shall have no liability whatsoever for any damage, loss, cost, labor or other charge or expense (whether direct, indirect, special consequential or incidental) suffered or incurred by you or any of your customers.
We reserve the right to refuse a refund request if it does not comply with our policy.